FIND YOUR DREAM JOB

Sign In
 [New User? Sign Up]
Mobile Version

Unified communication( Voice)- Lead Infrastructure Engineer


Source:
TIMESJOBS.COM
Location:
Bengaluru, KA
Date:
19-11-2016
Job Code:
58322487
Categories:
  • IT
Applying for this job will take you to an external site
  •  
  • Shortlist
  • Email Friend
  • Print

Job Details

Responsible for in-depth technical notification to the customer and timely triage on a 24x7 basis for WAN/LAN, Voice, Security and TelePresence related incidents Accountable for analyzing trouble tickets, contacting the customer to relay pertinent information, incident remediation and/or escalation to Tier 2 Engineering if required. Ability to troubleshoot basic networking problems and an understanding of the OSI model Experience in Carrier or Service Provider environments are also preferred Have a proven track record of excellent customer service Should have remedy Ticketing systems experience or other proactive monitoring experience is a plus. Intermediate knowledge and experience of more than 2 to 5 years in CISS - CISCO Intermediate knowledge and experience of more than 2 to 5 years in UNIX LINUX Intermediate knowledge and experience of more than 2 to 5 years in CISS CCNA Intermediate knowledge and experience of more than 2 to 5 years in CISS LAN/WANSkills Should have Cisco UC experience o Cisco Unified Communication Manager (CUCM)o Cisco Unified Communication Manager Express (CUCME)o Cisco Unity Connection (CUC) Voice Gateway/ CUBE/CUSP/Video Gateway End points years Solid telecommunications Should have a background working with traditional TDM solutions and SIP solutions General skills related to VoIP VMware SIP H.323 H.248 LAN and WAN protocols ISDN Linux CCNA Certification (Voice) Required
Additional Degree: BA (Arts) | B.Com. (Commerce) | B.Pharm. (Pharmacy) | B.Plan. (Planning) | B.Sc. (Science) | BBA/ BBM/ BBS | BCA (Computer Application) | Diploma-Other Diploma | B.Ed. (Education) | BHM (Hotel Management)

Experience: 7-10

Requirements

Back-end/Transactions Processing | Technical/Process Training | Voice Process - Both BPO Type
Applying for this job will take you to an external site

FEATURED JOBS

© Copyright 2015 Al Nisr Publishing LLC - powered by Gulf News