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Unit Head

New Delhi, DL
Job Code:
  • Banking & Finance
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Job Details

Job Description Responsible for Independently managing the Classic on Phone Unit in the location, managing Classic customer of the state, resulting in customer satisfaction and enhanced customer relationship, Income and Business generation.Manage a large team of Floor Managers, Supervisors and Personal Bankers in the Unit.Income generation by driving the cross selling of Bank products that results into achieving the targeted Income and costincome ratio. To ensure quality service is provided to the CoP customers, consistently as per service standards.Ensure stipulated sales process is implemented by the team resulting in enhanced customer relationship. Ensure team of supervisors work in tandem with Quality and Sales to achieve the defined objective of higher product penetration, consistent engagements resulting in better relationship.Ensure reporting of MIS and business details as per defined process within the TAT.To ensure compliance of Audit process.Required Profile Staff should have completed minimum 1 year in current job role.Good Communication and Presentation skills At least 8 - 9 year(s) of working experience in the related field is required for this positionTeam Management Skills Interpersonal & Influencing skillsGood Relationship Management Skills Knowledge of the Banking Industry & Financial Markets
Degree: MBA/ PGDM

Additional Degree: BA (Arts) | B.Com. (Commerce) | B.Pharm. (Pharmacy) | B.Plan. (Planning) | B.Sc. (Science) | BBA/ BBM/ BBS | BCA (Computer Application) | Diploma-Other Diploma | B.Ed. (Education) | BHM (Hotel Management)

Experience: 7-12


Channel Sales | Client Servicing | Corporate Sales | Telesales
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