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Urgent Opening - Call Center Executive


Source:
TIMESJOBS.COM
Date:
15-11-2016
Job Code:
58294967
Categories:
  • Travel
Applying for this job will take you to an external site
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Job Details

Job SpecificationsThis is an individual role responsible for providing assistance to customers calling our company for various reasons like booking tickets, cancelling tickets or with any other service request. This client facing role is a crucial aspect of our company branding, hence needs to maintain utmost professionalism while interacting with customers.Primary TasksKeep customer first.To promptly book customer tickets and disseminate information on new offerings, availability of seats, promotional schemes etc.Deliver world class customer service and build customer satisfaction and loyalty.Provide effective and timely resolution to a range of customer inquiries and follow them up to final resolution.Respond to Sales Enquiries from new and existing customers.Meet call quality standards.Complete call logs and reports.Strive to provide end to end one-call solution to every customer that he/she talks to. ExperienceFresher, BPO Experience will be advantageQualificationPreferably an Undergraduate, Graduation will be Advantage Skills and SpecificationsExcellent communication (oral), interpersonal skills.Self-motivated and flexible to work in 24*7 EnvironmentShould have negotiation skills to deal with different kinds of customers and different situations.Customer centric.Able to meet deadlines along with working under pressure.Should be able to work as a team member. Location Shanker Seth Road, Pune-411001Linguistic SkillsFor Pune - Candidate should befluent in speaking English & Hindi Regards,Rajansingh GhaiSenior HR Talent AcquisitionMobile 8149819220Emailhrsolutions.akola@gmail.com | Website www.waaysandsolutions.com" We Are At Your Service"
Additional Degree: BA (Arts) | B.Com. (Commerce) | B.Pharm. (Pharmacy) | B.Plan. (Planning) | B.Sc. (Science) | BBA/ BBM/ BBS | BCA (Computer Application) | Diploma-Other Diploma | B.Ed. (Education) | BHM (Hotel Management)

Experience: 0-3

Requirements

Any Process - Domestic BPO Type | Voice Process - Domestic BPO Type
Applying for this job will take you to an external site

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