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Urgent Opening for Branch Manager

Mumbai, MH
Job Code:
  • Banking & Finance
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Job Details

Overall Branch ManagementEnsure overall branch profitability and performance against defined financial metrics in the branch scorecardEnsure proper distribution of functional responsibilities with clear allocation of authority to Branch Operations Executive, Officers and Teller staff keeping in view their abilities, performance and past experience, work load etc.Manage Public Relations & liaison with authorities for day to day branch working and reportingOversee maintenance of overall branch ambience as per Head Office/ Zonal Office guidelinesEnsure that Suryoday Banks policies, guidelines as well as systems & procedures are followed at the BranchMonitor, control & minimize all types of expenses in the Branch such as telephone, consumption of stationery, computer consumables, electricity and other overheads without sacrificing quality Business DevelopmentDevelop and lead sales, marketing, and business development plan for branchEnsure implementation of growth strategies to generate sales across core banking products including loans, current and savings accounts, term deposits and third party productsDevelop the business prospects in the branch vicinity by scouting for avenues to expand advances portfolio qualitatively & quantitativelyDevelop strategies for growth for the Branch including customer relationship measures, campaigns and local advertising at SuryodayBuild and leverage networks both externally (with customers , potential customers, banking professionals, subject matter experts etc.) and internally (with Bank personnel across departments and zones)Liaison with local authorities, government departments, Asset and Liability clients, SME clients, high net worth individuals etc.Track performance of Sales Managers / Relationship Managers in the branch and guide/mentor themCustomer Service & OperationsManage relationships with key Suryoday customers and prospective high net worth customersSupport the Branch Operations Executive in ensuring exceptional customer service to customers and proactively selling of bank products based on the customer needsEnsure quick resolution of customer issues which are escalated by the Branch staff and take required actionManage cases of branch personnel not adhering to customer service guidelines (such as telephone discipline, standard procedures etc.)Monitor customer service related key performance indicators such as customer wait time and customer migration Reporting & ComplianceEnsure compliance to banking guidelines, quality framework and audit requirementsEnsure compliance with Know Your Customer (KYC), Anti- Money Laundering (AML), audit and other regulations in the branch
Additional Degree: BA (Arts) | B.Com. (Commerce) | B.Pharm. (Pharmacy) | B.Plan. (Planning) | B.Sc. (Science) | BBA/ BBM/ BBS | BCA (Computer Application) | Diploma-Other Diploma | B.Ed. (Education) | BHM (Hotel Management)

Experience: 8-13


Investment Banking | Loan/Mortgage | Retail Finance | Client Servicing
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