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Urgent Opening For Technical Support Executive for Mumbai

Mumbai, MH
Job Code:
200,000 To 300,000 Monthly
  • IT
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Job Details

We have urgent opening below postion Job Designation -Technical Support ExecutiveAbout Company It is a SAAS based CRM Club Management Software company. They help gym owners seek a reliable and effective solution to all their clubs marketing activities, ranging from the highly crucial and tedious ones to the most infinitesimal ones. Each feature is methodically designed after years of research and is also constantly upgraded by their team of highly qualified professionals. They help you store all customer and business information in one centralized place. So no more filing cabinets, excel sheets, emails and documents. The cloud based system manages everything you need to run a business sales follow ups, billing, access control, marketing, customer service; all covered. And since it is web-based, you can access all of your information from anywhere, anytime.Location MumbaiExperience 2 4 YearsFunction Technology - IT & SystemsVacancy 4Job Description IT technical support rep help resolves the technical concerns or any customer support, technical or application assistance with regards to the hardware and software problems over the phone or in person if required.Job DutiesProvide answers to clients by identifying problems, researching answers, guiding client through corrective steps over tickets, IVR calls & live chat or anyother commutation medium to help resole the client's query Documentation / Updation of summary of each ticket, call, chat as a casestudy for referenceMaitain the CSAT score includes TAT & FCR Maitain quality score on calls, emails, chats or anyother medium of comunication with clientsTroubleshoot intelligence & Immediate attentions on applications to resolve live issues through remote accessProvide query resolution by directing to the relevant tutorial on knowledgbase & briefing on call.Providing the required tutorial topics to the relevant L&D team Implementation of strategies/ automation to minimize the tickets or customer queries Liaising between relevant teams to resolve the queriesIdentifying & providing product improvements or new products by remaining in touch with the regular concerns or new ideasGetting trained by the development team on timely basis for all the new release, upgrades, improvements of the sofwareMaintains professional and technical knowledge by attending required product / process trainings & assesment test Contributes to team effort by accomplishing related results as needed as per the KPI'sQualification Graaduate post graduateWorking Days 6 Days a Week (1000 AM to 730 PM)Job Nature Full Time RegardsPratiksha Marewar022-49246918
Additional Degree: BA (Arts) | B.Com. (Commerce) | B.Pharm. (Pharmacy) | B.Plan. (Planning) | B.Sc. (Science) | BBA/ BBM/ BBS | BCA (Computer Application) | Diploma-Other Diploma | B.Ed. (Education) | BHM (Hotel Management)

Experience: 2-5


System Administration
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