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Versatile Technologist (QI-BO-002)

Bengaluru, KA
Job Code:
  • IT
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Job Details

The Versatile Technologist is responsible to deliver IT services, to support end users and to contribute to IT Int'l projects within the assigned region or, as needed, occasionally in other regions.The VT is responsible toDeploy and administer IT systems in the assigned region, including end-user desktops/laptops, computing servers, network equipment, voice and video hardware and mobile devices.Perform incident resolution or, when needed, escalation to the appropriate group.The VT may be assigned Executive Computing Support tasks, as coordinated by the Executive Computing Support focal in the assigned region.Interact with regional Support Coordinators and Service Fulfillment Analysts to track and prioritize incidents and tasks in the ticket queues.Execute software installation and deployment to computing systems.Execute asset change tasks and reflect such changes in appropriate databases.Provide IT consultation to the end user.Distribute new user IT starter package and provide initial user IT orientation.Ensure security and policy compliance while performing technical tasks.Participate in regional and cross-regional technical meetings.Contribute updates to technical documentation, procedures and process definitions.Perform emergency or periodically planned information systems administration tasks, maintenance/upgrades and configuration changes.Conduct systems performance analysis and provide feedback to functional leads and colleagues in the Continual Service Improvement function.Contribute to IT International projects as needed and as coordinated by the assigned project manager.The Versatile Technologist reports to the Regional Operations Manager and receives functional guidance from the Technical Leads. The VT frequently interacts with end users, Service Fulfillment Analysts, Support Coordinators, Technical Leads, IT Int'l Project Managers, ECST focal and external service providers.Significant amount of business travel may be required, as driven by business needs. Special project assignment, backfill requirements or rotations may require short-term assignments to other sites and regions.Significant flexibility is expected to perform off-hours activities, both on site and remotely.
Additional Degree: BE/ B.Tech (Engineering)

Experience: 10-15


Desktop Support | Software Engineer | System Administration
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