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Video Conferencing Engineer

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  • IT
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Job Details

8+ years of experience with administration of Windows systems. In that time, demonstrable experience in the full spectrum of standard administrative tasks such as server builds, applying security best practices and the planning and execution of large scale deployments of new hardware and applications.8+ years of Video Conferencing infrastructure experience managing and deploying Cisco Codians, VCS Control, VCS Express, TMS, TPS, TCS.5+ years of deploying and supporting web conferencing solutions (WebEx, Adobe Connect, Lync).5+ years of Cisco video conferencing codec support or similar full room visual communication technology and related support hardware to conduct video and audio conferences.Required experience deploying and supporting video streaming infrastructure (Wowza, VBrick, Skype Broadcasts or similar).Deep understanding of collaboration protocols such as, TCP, UDP, SIP, SCCP, QoS, H.323, G.711, H.264 and SVC.Proficiency with troubleshooting AV/VC problems that flow through load balancers such as BigIP F5, Palo Alto firewalls and Cisco networking equipment required.Experience with Crestron product lines including Fusion preferred.Establish and follow policies and change procedures for infrastructure administration.Establish and follow best practices for enterprise monitoring, troubleshooting and maintenance.Participate in 7x24x52 operational support rotation and maintenance for the technical environment and associated sub-systems.Work with key business users to understand the business requirements and potential collaboration solutions within the current architecture.Proactively identify potential production issue and recommend and implement solutionsWork on daily ticket submittals to tier 3 from end users for support and resolutionAct as the escalation point for all lower level support issues and be able to perform support and follow through to resolution for local issues affecting the business.Participate in and drive projects and be a representative for the global AV/VC team for local support.Assess and perform systems utilization and headroom reports to assist in troubleshooting and performance tuning.Create and maintain detailed systems documentation and post to shares for team information sharingBasic QualificationsExperience in a user-focused technical-support environment.Ability to perform 7x24 on-call duty on a rotational basis with other team membersAbility to communicate complex technical concepts clearly to peers and managementAbility to think logically and analyze application and business process requirements.Exhibits leadership qualities and strong procedural and architectural documentation skillsExperience in a user-focused technical-support environmentFlexible, adaptable, and able to manage multiple tasks in a dynamic, high-pressure, fast-paced environmentSelf-driven and be able to work independently with minimal supervision.
Additional Degree: BE/ B.Tech (Engineering)

Experience: 8-13


H/W Installation/Maintenance | Network Planning
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