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Vmware(Ucs) Engineer

Mumbai, MH
Job Code:
  • IT
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Job Details

Primary Responsibilities Work in a 24 X 7 Environment (NOC).Extend technical support to Clients over email and phone. Ensure that the tickets raised per shift are closed as per SLA and if not escalate as per the escalation Matrix definedTechnically update the tickets in ticketing system for all the issues handled / worked uponEnsure that change requests are implemented as per defined timelinesFollowing up with Vendors whenever required & resolve issues by minimizing downtimes.Carry out application upgrades as and when required after approval from team leadCarry out one time implementations as per defined guidelines.Work with intra departmental teams to isolate & troubleshoot customer issues.Timely execution of SIP related task allocated by Team leadCarry out patch & bug updates at regular intervals and do the necessary follow-up with customer.Adhere to shift timings and shift handover processAbility to learn, implement & adapt new applications / tools etc.Secondary Responsibilities Typical Years of Experience Educational Qualification Technical SkillsAdvanced Server and O/S System Skills on any of the OS like Linux flavours, Windows, etc.Basic Intermediate Linux SkillsHands on experience on Virtualization,Conceptual understanding of Storage (SAN/NAS),Cloud Computing and ClusterBasic Networking knowledge. Basic understanding on TCP/IP, DNS, and associated technologies like load balancing and NTP.Working knowledge on any hardware (Servers/Blades) like HP/Sun/IBM/Dell and corresponding tools like Open Manage, IBM Director, HP Insight, etc. Basic / Hands on knowledge on Cisco UCS will be preferred.Basic Knowledge on Backup and Recovery mechanisms in a Virtual Environment.Having Basic knowledge on Cisco UCS.Working on knowledge on P2V Migration and other migration tools like VMotion, Live Migration etc.Familiarity with management components such as SCVMM 2008, VCenter VSphere 4 and 5.Familiar with Monitoring tools such as Veeam, BMC Patrol etc.Prior experience in any of these industry (Datacenter, ISP, Service provider).Soft Skills Good communication skills and motivatedTeam PlayerAdditional Requirements (if any) 3 - 4 year experience on Blade systems by Dell/ HP/ IBM/ Cisco. Experience on Cisco UCS. UCS / VMware certification will be an advantage
Degree: M.Sc. (Science) | MCA/ PGDCA | ME/ M.Tech./ MS (Engg/ Sciences)

Additional Degree: BE/ B.Tech (Engineering) | B.Sc. (Science) | BCA (Computer Application)

Experience: 3-7


Application Programming | Database Administration (DBA) | Network Administration | System Administration
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