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Voice Network Engineer - IVR


Source:
TIMESJOBS.COM
Date:
09-11-2016
Job Code:
58235660
Categories:
  • IT
Applying for this job will take you to an external site
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Job Details

Indepth experience in the engineering and support of large scale Interactive Voice Response IVR systems.Provide capacity planning for IVR systems and applications.Participate in ongoing IVR design reviews for improved user experience performance and cost reductions.Ensure riskfree implementations of all business and technology solutionsJob Descripon Voice Network Engineer V IVR v1.docDeliver IVR technical soluons for business projectsSupport and troubleshoot IVR infrastructure and serversLead IVR service restoral during HPI eventsTroubleshoot web applicaon issues including Tomcat Construct SQL queries.Troubleshoot Cisco Auto Dialer issues.4 year degree Computer Science, Information Systems or related functional field or equivalent.CCNP Collaboration and/or equivalent work experience.7+ years as a lead support engineer for IVR infrastructure.10+ years of implementation and support of IVR in large scale environments.Must have planning, deployment and support experience with IVR solutions as followsWorking knowledge of Apache Tomcat and the ability to troubleshoot web application issues.Working knowledge of MS SQL and ability to construct SQL queries.Proficient knowledge of Cisco CVP and related server components.
Degree: MCA/ PGDCA | ME/ M.Tech./ MS (Engg/ Sciences)

Additional Degree: BE/ B.Tech (Engineering) | B.Sc. (Science) | BCA (Computer Application)

Experience: 10-15

Requirements

Application Programming | Database Administration (DBA) | Network Administration | Project Leader/ Project Manager
Applying for this job will take you to an external site

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