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Voice Project Manager

Gurgaon, HR
Job Code:
  • IT
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Job Details

Setting up the project, including kick-off and closure meetingsDefine roles and responsibilities on customer and U side for the projectDefine and agree dates for on-site appointments with customersCoordination with 3rd party companies for on-site workEnsure prerequisites of a site are metRevenue forecasting + Invoice trackingEnsure optimal resource usage to minimize bench timeStatus tracking and reporting towards customer and internallyParticipate in regular status calls with the customerAssigning voice designers to sitesOverall project oversightProvide feedback and help improving the practice together with the practice leadCoordinate setup of other tooling for the sitesLeverage the Unify own Global Voice deployment system to support all management tasks described aboveTechnical skills required for this position includeAwareness of Project Management PRINCE2, Scrum, ITIL Framework is an added advantageIn-Depth knowledge and hands-On experience with Project Management or Program ManagementProject Management or Program Management experience in Voice Transformation projects is an added advantage.High Level knowledge on PBX systems on PBX systems in environments larger than 500 subscribers and peculiarities that come with larger sites, e.g.Faxesdoor openersalarming systemsIVRsContact centersHigh Level knowledge in Sonus and / or AudioCodes GatewaysLync / Skype for Business knowledge is a big advantageSolid knowledge in Microsoft Office Products (Excel, PowerPoint, Outlook etc.).Additional skills required for this position includeAttitude Get things donewilling to helpProblem solverStrong sense of ownership for the overall ProjectAble to see through the eyes of others , like voice design engineer, customer etc.Be able to work in a virtual, structured, truly global team with different mentalitiesInternational and intercultural work experience required.Ability to work both individually and with teamsMust be able to work proactively and under pressureEnglish business fluent.
Degree: MCA/ PGDCA | ME/ M.Tech./ MS (Engg/ Sciences)

Additional Degree: BE/ B.Tech (Engineering) | BCA (Computer Application)

Experience: 8-13


Application Programming | Configuration/Release Mgmt | Network Administration | Project Leader/ Project Manager
Applying for this job will take you to an external site


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