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VP, Application Support Lead

Bengaluru, KA
Job Code:
  • Banking & Finance
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Job Details

Responsibilities* Lead a multifunctional team responsible for application support and Quality Assurance governance / strategyOwn and manage continuous process improvement and quality assurance initiativesDelivering high quality service to our user community.Ensuring the accurate and timely escalation and resolution of all inquiriesWorking with the business, technology, and operations to manage competing prioritiesLiaising with Technology project managers/business analysts on assigned topics to understand technology, conduct knowledge transfer sessions, and ensure team knowledge is currentCreating/updating knowledge documents and reviewing with teamDevelop, document, and institutionalize policies, processes, and procedures required for appropriate control and governanceBuild and maintain relationships with peers, management, and key stakeholders in order to remain aware of key business drivers, activities, and development projects and understand how these may affect current operationsMonitors adherence to established controlsRecognize and develop the technical as well as nontechnical skills and abilities of team membersRequired skills/experience The Ideal candidate should have 4 6 years experience with the following skills * Demonstrated experience with strategy creation/problem solving abilitiesStrong leadership & interpersonal skills including the ability to lead cross functional teams to a solutionHas strong experience managing a highly complex and technical productsCollaborates extremely well with cross-functional partners, including Technologies, Implementations and Relationship ManagementPreferred SkillsOutstanding written/verbal communication skills with experience distilling and presenting complex quantitative analysis; proven critical thinking abilityAble to work in an extremely fast paced environment and meet deadlinesMust have full life-cycle experience in large, global multi-tiered systemsExcellent interpersonal relationship and communication / presentation skillsDemonstrated self-starter and the ability work independently with limited direction.
Degree: MCA/ PGDCA | ME/ M.Tech./ MS (Engg/ Sciences)

Additional Degree: BE/ B.Tech (Engineering) | BCA (Computer Application)

Experience: 4-6


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