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Walkin : Quality Advisor

Bengaluru, KA
Job Code:
  • Miscellaneous
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Job Details

QUALITY ADVISORNature of Business - Full Time and evaluating the quality of inbound and/or outbound calls and other customer contact methodsUtilize a proven methodology of capturing full end-to-end interaction details, analyzing the interactions for common trends and themes, and developing actionable reports and recommendations that will improve the customer experience as well as overall operational metrics.Monitors and evaluates a sampling of inbound and/or outbound calls and other contact methods including chat.Ability to plan, organize and schedule work flow to meet rigid project deadlinesHigh initiative with the ability to recognize trends or anomalies/inconsistenciesCommunicate professionally and effectively with all levels of management and clientsResponsible for the design, creation of study based form (if required)Responsible for doing daily numbers to ensure completeness on the required sample for projectsProvide recommendations for improvements on process, people and technologyProvides feedback and developmental needsFacilitates and/or participates in calibration sessions/call listening sessions with Quality Leadership staff, Operations, Program Management and clients.Maintains sound knowledge and understanding of client products, services and/or program strategies.Responsible for meeting departmental productivity requirements (e.g. number of calls monitored per month, number of transcripts evaluated, etc.)Support analytics team to focus on review of key drivers, metrics and operational processes. EligibilityOnly Graduates with min 2 year ICC experienceLocation BangaloreShift Rotational Shifts (Free Transport)Salary Up to 3 lacs per annum AddressPlease Walk-in with your resume on Below Address.Convergys India Service Private LimitedDivyaSree Towers, #55 Bannerghatta Main Road, BTM Layout 1st Stage,Bangalore 560029 Walk-in Timing 12 noon 5 pmContact Person Shaiza or Ashwin (9916171654/9739931212)
Degree: M.Com. (Commerce) | M.Pharm. (Pharmacy) | M.Sc. (Science) | MA (Arts) | MBA/ PGDM | MCA/ PGDCA

Additional Degree: BA (Arts) | B.Com. (Commerce) | B.Pharm. (Pharmacy) | B.Plan. (Planning) | B.Sc. (Science) | BBA/ BBM/ BBS | BCA (Computer Application) | Diploma-Other Diploma | B.Ed. (Education) | BHM (Hotel Management)

Experience: 2-6


Any Process - International BPO Type | Technical Process | Voice Process - Both BPO Type | Work Flow Analysis
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