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Warranty Field Manager


Source:
TIMESJOBS.COM
Location:
Gurugram, HR
Date:
13-11-2016
Job Code:
58278140
Categories:
  • Auto Industry
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Job Details

Responsible for Dealer Warranty Administration Improvement and Management in the assigned region.Role Highlights Monitoring & ensuring adherence of the warranty policy guidelinesTraining and development of the dealer manpower on warranty claim processesWarranty Operation Review (Pre-Audit Analysis > identify area of Review > Notification to Dealer> Conduct WOR> Observations & Action Plan > Debits > Post follow-up Audits.)Service Agent Self Review (SASR)in GWMSFirst point of contact for dealers on system related issuesWill be responsible for Tracking DSA Audit performance and review of H route claim approvalsMonitor warranty related KPI for the zone and work towards the improvement QualificationsEducation & Experience Graduate in Automobile/Mechanical Engineeringwith 5 ~ 8 years of experience in warranty process. SkillsCustomer oriented, Analytical skills, Technical Knowledge, Communication, presentation skills, MS office proficiency.
Degree: M.Com. (Commerce) | M.Pharm. (Pharmacy) | M.Sc. (Science) | MA (Arts) | MBA/ PGDM | MCA/ PGDCA

Additional Degree: BE/ B.Tech (Engineering)

Experience: 5-8

Requirements

Service and Repair
Applying for this job will take you to an external site

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