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Watson Health - Compliance & Control Analyst


Source:
TIMESJOBS.COM
Location:
Secunderabad, Telangana
Date:
17-11-2016
Job Code:
58306597
Categories:
  • IT
Applying for this job will take you to an external site
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Job Details

Provide solutions to customer requests related to user provisioning for Truven Health Analytics software products. Additionally, collaborate with colleagues to produce documentation updates as well as new documentation for customers and colleagues. Communicate accurate and timely information to the customer to meet or exceed expectations and Service Level Agreements (SLAs). Influence the content and quality of supported components and documentation.What you'll doProvide superior customer service by ensuring the quality and level of support meets or exceeds the customers' expectations.Assume responsibility for all customer incidents; communicate status and expectations to internal colleagues, and escalate as needed to meet or exceed SLAs.Accurately document all support activity in the tracking system in a timely manner.Propose improvements to products and processes (via knowledge base articles, support bulletins, etc.).Build productive cross/intra-departmental relationships.How well help you growYou ll have access to all the technical and management training courses you need to become the expert you want to be.Youll learn directly from expert developers in the field; our team leads love to mentor.You have the opportunity to work in many different areas to figure out what really excites you.Candidates with 3 years of prior experience inUNIX / LINUX production supportWindows server 2003/2008 Active directory skillsBasic Windows system Administration and desktop support experienceTroubleshooting experience in systems production environmentUser provisioning experience in Unix/Linux systems and windows systemsNetworking skills
Degree: MCA/ PGDCA | ME/ M.Tech./ MS (Engg/ Sciences)

Additional Degree: BE/ B.Tech (Engineering) | BCA (Computer Application)

Experience: 3-8

Requirements

Client Server | System Administration
Applying for this job will take you to an external site

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