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Watson Health - Technical Sup Analyst - Truven Health Analytics

Secunderabad, Telangana
Job Code:
  • IT
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Job Details

Tests, troubleshoots, repair, and maintains personal computers and systems, printers, related hardware and software over the phone.Acts as a point of focus for the company for all IT desktop support issues.Maintains data / records to track desktop related issues and inventory.Ensures desktop computers interconnect seamlessly with diverse systems including associated validation systems, file servers, email servers, application servers, administrative systems, & phone system.Responds to end-user and/or tickets inquiries/calls for assistance.Provides general desktop support to internal customers visiting onsite, ensuring proper network connectivity regardless of system/OS.Performs hardware analysis to diagnose issue or identify sources of performance degradation.Reviews and updates documentation existing in enterprise knowledge base.May provide technical guidance and direction to less experienced team members.Provides guidance, basic training, and technical support to end-users.Responsible for providing technical input to management on improving department processes.Works with Network Operations staff as appropriate to determine and resolve problems reported by internal customers.How we'll help you growYoull have access to all the technical and management training courses you need to become the expert you want to be.You ll learn directly from expert developers in the field; our team leads love to mentor.You have the opportunity to work in many different areas to figure out what really excites you.2 years of experience in VPN support, wireless support, printers support.1 year of expience in telephony, VoIP phones technologies, Server based resource administration and troubleshooting, incident management tracking tools.Experience of resolving day to day incidents and requests & providing technical fixes to IT Services.
Additional Degree: BE/ B.Tech (Engineering) | B.Sc. (Science)

Experience: 2-5


Business/Systems Analysis | Configuration/Release Mgmt | Desktop Support | Quality Assurance/Testing
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