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Wells IT Change and Release Lead-ITSO

Bengaluru, KA
Job Code:
  • Oil & Gas
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Job Details

In this role you will be required to work based in Bangalore as part of a Global 24*7 team. You will be providing proactive and reactive IT support to Shells Global Drilling Rig fleet. You will follow established ITIL processes and procedures (Incident, Problem, Change, Request) and deliver services in accordance with SLA TargetsIn your role you will be required to work across a multidiscipline support organization, bringing together the various parties to resolve issues as quickly as possible minimizing business impact.You must be highly motivated with good communication skills with proven ability to work within a team environment and ability to work unsupervisedCo-ordinate the End to End Change management for all Wells IT related IT services.Ensuring Change request are completed to the correct standard and notified to the relevant approval groups.Specifically ensuring business approval and end customer direct communication are complete within acceptable timescale to allow the change request to be completed.Ensuring relevant technical impacts of changes are realized, discussed and agreed by the relevant business & support groups (both local and global).Challenging of all change requests to ensure that business impact is minimized (or removed) specifically important for Emergency changes.Ensuring best use is made of scheduled downtime opportunities.Collating relevant input, chairing, recording and ensuring follow-up actions are completed in a timely fashion for the weekly change management meeting and change approval boards.Monitor all changes loaded in Service Manager on a daily basis for potential impacts to Shells business and processing accordingly.Adheres to the companys management process for the resolution of problems and assigned to the WellVantage team. Coordinates all work assigned to the team queues.Adheres to the Company change management process in the communication and coordination of changes that impact any Company production computing systems.Must be committed to continuous improvement of wells IT capabilities by challenging TLS Wells ITDimensions & Special ChallengesNo direct reports.Virtual working in a global environment with culturally diverse teams. Managing multiple delivery priorities and multiple demand requests. Working with multiple stakeholders in various organizations.Business awareness to understand the critical processes and schedules of the customers business.Maintain Technical awareness ensuring that a broad understanding of the business services dependent on each part of the infrastructure is maintained, in a constantly changing environment.Offshore and Onshore drilling is often undertaken in harsh environments which present special challenges in delivering IT Services
Degree: MCA/ PGDCA

Additional Degree: BE/ B.Tech (Engineering)

Experience: 3-8


Application Programming | Database Administration (DBA) | Project Leader/ Project Manager | Software Engineer
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