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Wells IT Operational Landscape Manager (OLM) - ITSO

Bengaluru, KA
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  • Oil & Gas
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Job Details

Accountable for the IT Service Management, Service Delivery and Support of the Shell WellVantage IT ServiceEnsure a proactive approach to the Health and Safety of team members and Supplier staffEnsure that service level agreements are in place, evergreen and meeting the needs of the business stakeholdersManage the Asia Pacific WellVantage support team members ensuring adequate resources to meet workload. Coach team members to focus on personal development and work together as a high performance teamManage the delivery of infrastructure service components to support related TLS Services such as hosting for the Process Control Domain Manage IT service costs and billing to the business using robust costs models for services delivered. Identify areas to reduce service cost, eliminate waste and maximise efficiencyReport service performance on a monthly basis and undertake activities to ensure that KPI's are met. Undertake analysis of service performance data of own and 3rd party service delivery. Identify trends & systemic issues, instigate problem management and identify areas for improvementEnsure ITIL processes are adhered to and that asset and configuration systems are accurateProactively identify and mitigate risks to ongoing service delivery and maintain a risk register with the business. Ensure relevant information security controls are in place Ensure effective management of significant and recurring service impacts and bring parties together to ensure prompt resolution and follow up.Support new service developments and enhancements ensuring appropriate transition to support and sign-offDegree in relevant IT or technical disciplineExtensive experience (9 - 13 years) and track record of IT service delivery and IT service management in a global settingHighly motivated with experience of building and nurturing a high performing global teamProven ability to deliver results in a matrix organization driving delivery excellence through influence and team workingStrong Focus on Health and SafetyStrong relationship and negotiation skills to work with multiple stakeholders across organizational and business boundaries at all levelsAbility to operate in a virtual cross cultural organizationStrong interpersonal and communication skillsAbility to deal with conflict and ambiguity effectively PreferredExperience in managing delivery of Wells Real Time Drilling IT OperationsGood understanding of the Well Delivery business and Wells Business terminology3rd party supplier management skills
Degree: MCA/ PGDCA

Additional Degree: BE/ B.Tech (Engineering)

Experience: 9-13


Application Programming | Database Administration (DBA) | Project Leader/ Project Manager | Software Engineer
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