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WellVantage Support Analyst-ITSO

Bengaluru, KA
Job Code:
  • Oil & Gas
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Job Details

In this role you will be required to work based in Bangalore as part of a Global 24*7 team. You will be providing proactive and reactive IT support to Shells Global Drilling Rig fleet. You will follow established ITIL processes and procedures (Incident, Problem, Change, Request) and deliver services in accordance with SLA TargetsIn your role you will be required to work across a multidiscipline support organisation, bringing together the various parties to resolve issues as quickly as possible minimizing business impact.You will be required to participate in the out of hours on call Rota and work in compliance with information security policies and proceduresYou must be highly motivated with good communication skills with proven ability to work within a team environment and ability to work unsupervisedAssure all technical work is delivered to high standards following WellVantage build & deployment cookbooks and SOPs (standard operating procedures)Adheres to the company s management process for the resolution of problems and assigned to the WellVantage team. Coordinates all work assigned to the team queues.Adheres to the Company change management process in the communication and coordination of changes that impact any Company production computing systems.Develop and implement processes as required to ensure that work is delivered to high standards and review quality assurance processes to enhance performance Track performance through measuring business performance and the achievement of Wells IT objectives and goalsMust be committed to continuous improvement of wells IT capabilities by challenging TLS Wells IT operational concepts and processesDimensions & Special ChallengesNo direct reports.Virtual working in a global environment with culturally diverse teams. Managing multiple delivery priorities and multiple demand requests. Working with multiple stakeholders in various organizations.Business awareness to understand the critical processes and schedules of the customers business.Maintain Technical awareness ensuring that a broad understanding of the business services dependant on each part of the infrastructure is maintained, in a constantly changing environment.Offshore and Onshore drilling is often undertaken in harsh environments which present special challenges in delivering IT ServicesRequirementsMandatoryITIL Certification5+ years experience in a Global IT role supporting a broad range of IT Infrastructure, Applications and Data ServicesProven ability to interface with vendors and influence 3rd Parties for the delivery of IT servicesHighly motivated with excellent communication/interpersonal skills and proven ability to work within a team environment and work unsupervised Technical skills VMware, Windows Active Directory, Windows Server , Cisco Routers, Switches and VLANs , VSAT, Windows Client/Server, Firewall, Cabling and connectivityWITS, WITSML and PI experience an advantagePreferredGraduate in Engineering/Sciences/BusinessPrevious experience delivering IT services (Applications and Infrastructure) to the Wells disciplineCustomer focused approach with excellent problem solving skillsFlexible, adaptable and able to work under pressure and efficiently multitask
Additional Degree: BE/ B.Tech (Engineering)

Experience: 5-10


Client Server | Desktop Support
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