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Wfm/mis Executive


Source:
TIMESJOBS.COM
Location:
Bengaluru, KA
Date:
23-11-2016
Job Code:
58326243
Categories:
  • Miscellaneous
Applying for this job will take you to an external site
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Job Details

Advance MS Excel, Ms AccessPreparing presentation decks using the tables from the automated reports for the stakeholders to assist them in their business decision making process.Involved in creating daily, weekly, quarterly, half yearly and yearly reports.Must be experience in MIS Reporting & MS EXCEL, VBA & Macros, automation.Expertise in making Dashboards, advance excels formulas.Administration of communication to and from Operations and other support departmentsCollection and analysis and reporting of historical center/agent performance statisticsManage long-term forecast/ staff plan and lead monthly staff plan / budget meetingWork with training and operations to coordinate multi-skill training for existing agentsOversee communication to new hires on schedule processOversee short-term workload forecastingOversee scheduling philosophy of schedule assignmentsResponsible for maximizing efficiency and occupancy while meeting service objectivesOversee analysis and reporting of employee performance including schedule adherenceRecognizes and recommends operational and support improvementsPerform other duties and assignments as directedo Workforce management subject matter expert with at least 2+ years experienceProficient in MS Word, MS Excel, MS PowerPointo Strong analytical, communication, and organization skills to facilitate cross functional interactiono Self-motivated and MUST excel in a minimally managed, high profile position
Degree: M.Com. (Commerce) | M.Pharm. (Pharmacy) | M.Sc. (Science) | MA (Arts) | MBA/ PGDM | MCA/ PGDCA

Additional Degree: BA (Arts) | B.Com. (Commerce) | B.Pharm. (Pharmacy) | B.Plan. (Planning) | B.Sc. (Science) | BBA/ BBM/ BBS | BCA (Computer Application) | Diploma-Other Diploma | B.Ed. (Education) | BHM (Hotel Management)

Experience: 2-5

Requirements

EDP/MIS
Applying for this job will take you to an external site

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