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Windows Administrator- SME

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  • IT
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Job Details

Should have thorough applied technical knowledge of the fundamental concepts and technologies associated with Windows Operating Systems (Hardware, Software).Should have Windows Clustering and Scripting and Automation Problem solving Capability.You will have to perform day to day support on the server like administration, maintenance, upgrade of OS, supporting Hardware problems co-ordination with Vendors, performing Security related controls and checks.What youll doUpgrade and Maintain OS Versions.Managing the Calls like production Node, Domain controller down, File system corruption on production server and production major H/W failure.RCA preparation and meeting SLA for RCA submission.Planning and implementing fixes / PatchesEscalation of Disk management task on production system from L3 team.Complex Health Checking.Citrix related issues , affecting significant no. of usersHigh-end changes like change in cluster, hardware replacement, software/driver Upgradation on production systems.Analyze Problems & escalate to appropriate Levels.Act on Day to Day House Keeping tasks by using tools & scriptsTo able to perform in 24 x 7 Environment in shift roasterTo able to attend calls on call basis whenever assignedWork with Change & Problem Management ToolsCreate regular reports for Management requirements.Problem determination and resolution within Expected time frame.Perform Root Cause Analysis for the incidents.Identify and recommend improvements to existing processes.Escalations handling.Coordination with Server managers/other teams.Assume personal responsibility for resolving problems in most effective way possible within SLA reaching root cause and preventing problems.Adhere to all the account specific technical as well as general process / procedures.Ensure the Service Requests and all pre-requisite checks are followed diligently.How we ll help you growYoull have access to all the technical and management training courses you need to become the expert you want to beYou ll learn directly from expert developers in the field; our team leads love to mentorYou have the opportunity to work in many different areas to figure out what really excites youAdequate Knowledge of MS Patching and resolving the security based problems.Practical experience on Client Backup tools like TSM, Veritas, Arc server etc.,Knowledge of Citrix, VM ware and remote server support is an added advantage.Trouble shooting server based problems with root cause analysis.Problem solving Capability in IBM, HP and Dell Hardware.Experience in handling customer base environment of more than 50 servers will be essential.Good Understanding of trouble shooting & Server based CommandsGeneral Knowledge of Storage, Networking and backup devicesExperience on the following layered products (in one will be Mandatory, more than two will be an added advantage)DNSDHCPWINSTCP/IPIIS & FTPStrong concepts of TCP / IP
Degree: MCA/ PGDCA

Additional Degree: BE/ B.Tech (Engineering) | B.Sc. (Science)

Experience: 3-6


Business/Systems Analysis | Configuration/Release Mgmt | Network Administration | System Administration
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