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Wintel Engineer

Bengaluru, KA
Job Code:
  • IT
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Job Details

Role DescriptionApply advanced technical knowledge to operate one or more technology areas (e.g. server administration, technical security management, Database management and performance management) for the Datacenter care customers that are critical or high-risk. Integrate technical knowledge and business understanding to create superior solutions for customers and HPE.Incident ManagementResolve single and cross technology incidents independently. Lead the team members to resolve complex or cross technology incidents.Escalation Management identify, manage, and lead technical escalations. Participate in formal Escalation when required to support escalation especially during crisis.Problem Management Proactively and reactively look for solutions to prevent problems from occurring in team/technology area. Perform Trend and Root cause analysis.Change Management/ImplementationIndependently prepare, review, implement, rollback and test plan for change records. Perform risk and impact analysis for changes.Patch and Security Management Apply patch and security changes per policy. Proactively monitor the environment for patch compliance. Analyze patches for compatibility with each customer or internal infrastructure environment.Configuration ManagementEnsure Configuration Management Database (CMDB) entries are complete and accurate.Teamwork Work as part of a team, which may be virtual, global, and/or multi-functional.Knowledge and Skills RequiredExpertise in managing Wintel Servers, Hyper-V and VMware Infra Remotely.Strong knowledge in Windows2008, 2012 Server Installation, Configuration and troubleshooting/RCA.Proficient in Active Directory, installation / configuration / troubleshooting & Debugging windows 2012 / 2008 / Windows 2003 / windows servers & Microsoft ExchangeDeep technical skills on Microsoft Core components are mandatory (DNS, DHCP, WINS).Expertise on Windows heterogeneous platform environments, including MS Clustering, NLB, backup operations, Middleware applications (Terminal Services, Citrix)Have good exposure to windows performance tools like perfmon, poolmon etc.Able to troubleshoot windows/application/service hang/crashSkillful in automation / Scripting solutions PowerShell, VB.Maintaining and monitoring several MS SQL Server database instancesSupports new projects, OS installations, upgrades, patches and creation of documentation.Prepare reports and participate in customer meetingsServer builds and decommissions, Involvement in Disaster recovery activity.Have good knowledge onserver, storage and/or networking devices.Hands on experience on Enterprise class x86 servers (HP / IBM).Willingness to develop strong competencies in Windows platform supportGood verbal and written communication skillsGood problem solving skills
Additional Degree: BA (Arts) | B.Com. (Commerce) | B.Pharm. (Pharmacy) | B.Plan. (Planning) | B.Sc. (Science) | BBA/ BBM/ BBS | BCA (Computer Application) | Diploma-Other Diploma | B.Ed. (Education) | BHM (Hotel Management)

Experience: 3-5


H/W Installation/Maintenance
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